Mention the name John Phillips to a fan of high school basketball in Philadelphia, and you’ll get a knowing smile.  John is a legend in the Inter-Academic, or Inter-Ac, League.  For 21 years, the Episcopal Academy alumnus held the scoring record in the league with 2,075 career points.  After high school, he went on to college and later became Assistant Principal of Philadelphia’s Crossroads Accelerated Academy.

In 2015 John passed out at work and after being rushed to the hospital he learned that he had type 2 diabetes. John was shocked.  He wasn’t overweight, and aside from a love of fruit juice his nutritional choices were reasonably healthy.  What he didn’t know was that Black adults are twice as likely to develop type 2 diabetes as white adults.

Diabetes can be stealthy.  Many patients have no symptoms, or their symptoms may be so minor they assume they’re unimportant – until they become truly ill.  When John was seen in the emergency room his blood sugar level was 600mg/dl – more than six times the normal level – pushing him into a diabetic coma.

Before his health crisis, John had avoided seeing the doctor for the most part. He hadn’t had a physical or any lab tests since his high school days. Mistrust of the medical profession is common in the Black community and not without reason.  Studies show far too many instances of undertreatment of Black patients for pain and of disregard for the physical and emotional toll of racism, community violence, and poverty experienced by many Black people.  One consequence of this troubled relationship is that too often Black men, women, and even children experience poor health outcomes that could be avoided.

In 2017, Yvonda Romeo came to ChesPenn’s Upper Darby office as a temporary patient service representative.  She had served in other medical offices in similar roles but had never worked in a community health center.  She was surprised by the flexibility and responsiveness to patient needs.    She learned that we accommodated walk-in patients as much as possible and charged no fee for cancellations.  She liked what she saw and when an opportunity to apply to work for ChesPenn directly arose she took it.  She learned the ins and outs of patient services and impressed ChesPenn’s leadership with her dedication and skill.  In 2021 she was promoted to Office Manager.

Yvonda has piloted the Upper Darby staff through the sometimes choppy waters of the pandemic with kindness and patience.  She facilitates the working relationship between the ChesPenn staff and the Crozer Family Medicine preceptors and residents who provide care at the site.  Perhaps most importantly, she sets a warm tone that welcomes the very diverse patient community that counts on us for care.  And it is truly a community.  Many of our patients come from the neighborhoods surrounding our little office on State Road.

April is National Minority Health Month and this year’s theme is Better Health Through Better Understanding.  The Office of Minority Health is advocating for improving health literacy in minority patients, supporting patients whose first language is not English, and understanding the importance of providing culturally and linguistically appropriate services (CLAS).

It’s important to know that improving health literacy isn’t about placing expectations on patients, but about improving our ability to communicate in ways that are easy for our patients to understand and will encourage them to engage with us.  Some important topics we’ll be talking about in the coming month include:

• Improving health literacy.  Approximately 14 percent of the U.S. population has proficient health literacy. Improving health literacy is about providing written information, including forms for patients to complete, in simple, easy to understand language, and in multiple languages where needed.  It’s also about taking medical jargon out of conversations with patients, listening to their questions and concerns, and confirming their understanding.  Patients equipped with information they understand can make better decisions about their wellness.
• The importance of quality interpretation services.  Nearly 20 percent of people in the U.S. speak a language other than English at home. Robust interpretation services, in person and/or via telephone and video interpretation, remove barriers to good communication between patients and providers.

  

• Ensuring inclusion and cultural sensitivity among our staff.  Over 60 percent of racial and ethnic minority patients over the age of 18 believe it is at least somewhat important to visit a health care provider who shares or understands their culture. Training is key, but we are also very proud that we have attracted a highly diverse team of healthcare providers and support staff who reflect our patients’ diversity.

We will be continuing our conversation about diversity, health equity, and including through National Minority health Month and beyond into the coming year.  Stay tuned!

Candid, previously known as Guidestar, has for many years provided important information about nonprofit organizations to help foundations and individuals evaluate the organizations they are interested in supporting.  Candid has developed a series of transparency seals that reflect the amount of information provided by the organization.  We recently attained Gold Transparency status by sharing our financials as well as information about our organization’s leadership staff and Board of Directors.

Our commitment to our patients and supporters is to provide as much information as possible to assist in making informed decisions about choosing ChesPenn as a healthcare home or recipient of financial support.

Friday, June 9, 2023
1:30 – 3:30 pm
Center for Family Health at Eastside
125 E. 9th Street
Chester, PA 19013

Please join us as we dedicate the building that houses our
Center for Family Health at Eastside  to the memory of ChesPenn’s
founding physician and advocate for children’s health Dr. Rekha Yagnik.

For more information contact Tamara Fox: tfox@chespenn.org

Each year the National Association of Community Health Centers organizes legislative visits in Washington, DC for its members.  Representatives from community health centers are encouraged to meet with their Senators, Representatives, and/or their staff in order to foster strong relationships and make sure legislators understand the issues surrounding delivery of community health.

These visits give us a chance to thank our legislators for the consistent support Congress has shown for continued funding of community health centers.  We are also able to advocate for programs that are important to us and our patients, such as the 340b prescription drug program that provides low cost medication to uninsured patients as well as funding to community health centers participating in the program.

This year ChesPenn CEO Susan Harris McGovern and Director of Grants, Data, and Project Management Karen Breitmayer visited with Emma Zafran in Representative Chrissy Houlahan’s office and with Representative Mary Gay Scanlon and her staff.